Frequently Asked Questions
Q: What is Wall Street Theater?
A: The Wall Street Theater is a 501(c)(3) nonprofit performing arts center celebrating its 5th Anniversary in 2022. Housed in a superbly restored 107-year-old vaudeville theater and proudly listed on the National Register of Historic Places, Wall Street Theater provides a wide range of live performing arts including acclaimed nationally touring acts, as well as inspiring educational and enrichment opportunities.
Q: Who do I contact for event rentals?
A: Please contact Suzanne Cahill, Executive Director, at email@example.com or (203) 831-5004 ext. 2 for any event rentals.
Q: How can I purchase tickets for your events?
A: There are several ways to purchase tickets: 1) Through our website, www.wallstreettheater.org 2) By calling the Box Office at 203-831-5004 ext. 1 from 11 AM to 5 PM, Monday through Friday. 3) Visiting the Box Office at 71 Wall St in Norwalk from 11 AM – 5 PM, Monday through Friday. On performance dates, the Box Office is open at least two hours prior to show time for will call pick up and ticket purchases.
Q: What is your current COVID policy?
A: Our COVID policy is on a show-by-show basis with the information available on individual event pages. These policies are subject to change at any time based on the additional needs of the artist and their management.
Q: If an event is requiring proof of vaccination, what is an acceptable way to present my vaccination card?
A: Wall Street Theater accepts proof of vaccination for COVID-19 by presenting the physical vaccination card, a photo of the vaccination card, or a vaccination record from an authorized medical/governmental app. A matching photo ID may also be required when presenting proof of vaccination.
Q: What are processing fees?
A: The systems needed for you to be able to purchase a ticket are costly for us to establish and maintain. These charges are used towards website upkeep, merchant services, telephone usage, Box Office staffing, as well as our Historic Renovation Fee.
Q: What is the Historic Renovation Fee?
A: The $3 Historic Renovation Fee added to every ticket goes towards the upkeep of the building.
Q: Can I buy tickets for Wall Street Theater events through Ticketmaster, StubHub, or any other ticket hub?
A: Wall Street Theater’s Box Office and website are the sole provider of tickets for our events, using Eventbrite as our ticketing platform. If you purchase tickets from a third-party ticketer, Wall Street Theater is not responsible for any additional processing fees or refunds in the event of a show’s cancelation.
Q: I have tickets for a Livestream event, how do I access the Livestream?
A: Click here for step-by-step directions: Streaming Show Directions
Q: Are tickets refundable? What if a show is rescheduled or canceled?
A: All sales at Wall Street Theater are final. The ONLY exception is if a performance is canceled or postponed. We offer a full refund or credit for an upcoming performance. If a show is rescheduled you have two options: 1. If you cannot attend we will offer a full refund or credit towards an upcoming show if requested within 14 days of an event’s announced rescheduling. 2. Your original ticket(s) will be honored for the rescheduled date. If you purchased tickets through a third-party ticketing system, you would need to inquire with the third-party regarding your options as Wall Street Theater is not liable for tickets purchased outside of our established ticket system.
Q: How do I know my order was processed?
A: Once you complete your order, you will receive a confirmation email (don’t forget to check your spam/junk folder) from Eventbrite. If you do not receive a confirmation email, contact the box office.
Q: How do I get my tickets?
A: After completing an order through our website or over the phone, you will receive a confirmation email from Eventbrite. In the confirmation email, a PDF file will be attached containing your e-tickets. You can print them from home or use a smartphone to have your tickets scanned at the door.
Q: Can I buy a ticket on the day of the show?
A: Yes, if there are tickets available you can purchase them the day of the show through our box office or website.
Q: If a show is sold out, can I still get tickets?
A: No. If a show is sold out, there are no tickets available for purchase.
Q: Do you have seats?
A: We are a multi-configuration venue: if in use, our Balcony and Opera Box Sections are always seated. Some shows will have a seated floor, and some have a General Admission standing room only section. Please contact the box office if you are unsure of a show’s setup.
Q: What is the capacity of Wall Street Theater?
A: The capacity varies depending on the seating configuration used for any one event. Wall Street Theater can seat under 700 people if the event is a fully seated show. If the show has General Admission, the maximum capacity is about 1,100.
Q: Do you have a seating chart of the theater?
A: Yes, please click here for our seating chart; but keep in mind this is not the seating chart for every event. For accurate seating configurations, we suggest looking at individual events.
Q: Do you have handicap seating?
A: We have handicap (ADA) seating available in the back of the house on the first floor. There is no ADA seating in the balcony sections. Please contact the box office if you need assistance purchasing ADA tickets.
Q: I have a toddler I would like to take to the theater, do I need to purchase a ticket for them?
A: Children under the age of two years old, who can sit on a parent’s lap, are allowed into the theater without needing a ticket.
Q: I called the Box Office and no one picked up, why?
A: Box Office hours are Monday through Friday from 11 AM to 5 PM. If you call before we open or after we close; there will be no one available to take your call. Please leave a message and we will contact you as soon as possible. Additionally, there are times when Box Office staff are assisting other customers and are unable to take your call. You can leave a message, try calling back, or visit our website.
Q: Is there an age limit to attend your shows at Wall Street Theater?
A: All shows at Wall Street Theater are for all ages, unless otherwise noted. Please check the ticket page of the show in question for any age restrictions.
Q: Do I need an ID to enter the venue?
A: An ID is required if you are picking up tickets from Will Call or if you plan on drinking alcohol. In compliance with state laws, anyone 21 and older, who plans on drinking alcohol, will have to show a valid, non-expired, government-issued photo ID. Anyone without proper ID, regardless of age, will be treated as under 21 and not allowed to buy, hold, or drink alcohol. This policy is strictly enforced and any violation will result in immediate ejection from the theater.
Q: Do you sell any food or drinks in the theater?
A: Our venue has fully stocked bars that offer a variety of domestic and craft beers, liquor, wine, soft drinks, juice and water. We also offer snacks (i.e. bags of chips, candy, etc) at our bars. No outside food or drink is permitted and no drinks purchased at our bar can leave the theater under any circumstance.
Q: Where are the best places to eat nearby?
A: Wall Street Theater is happy to be partnered with several local restaurants that bring a variety of options to patrons. These include BanC House, BJ Ryan’s, Coal’s Pizza, Bistro 83, The Spread, El Segundo and Wall Street Tavern, which is located directly across the street from the theater. We recommend making reservations to these restaurants prior to attending our events.
Q: Where can I park?
A: Paid parking is available on Wall Street, directly behind the theater off Isaac’s Street and the Yankee Doodle Parking Garage located a block away from the theater.
Q: Is there a train station close by?
A: Yes, there are two train stations within a 10-minute drive from the theater that is part of the Metro North line, East Norwalk and South Norwalk.
Q: Can I take a Bus to the theater?
A: There is a bus stop right in front of the theater. This stop is part of the routes for CT Transit 7, 341, Wheels Route 11, and Wheels Route 13. The Wheels Hub is also located on Burnell Blvd about a block away from the theater and is a stop for additional bus routes.
Q: Service Animal Policy
A: Service animals are welcome at Wall Street Theater. If you have a service animal and need to have them accompany you to a show, please come prepared with your pet’s proper identification & service license.
Q: Do you have a Lost and Found?
A: If you have lost something at the theater during a performance, please check in with our Box Office the following day, as ushers and custodial crew may have found the lost item(s).
Q: Can I smoke in the venue?
A: No. Smoking/vaping of any kind is prohibited inside the theater. We do, however, have designated smoking areas outside of the theater.
Q: What items are not allowed to come into the venue?
A: The following are items prohibited from entering the venue:
• Weapons of any kind
• Knives or sharp objects
• Projectiles or explosives
• Illegal substances of any kind
• Illegal drugs or drug paraphernalia
• Prescription drugs not in appropriate containers
• Opened/unsealed over the counter medications/vitamins or eye drops
• Outside food or drink
• Open containers
• Selfie sticks
• Go Pros
• Flyers, stickers, posters
• Items that can be used as a means to disturb the peace, endanger the safety of the crowd and/or inflict damage to people
• Water guns, bubble guns, or misters
• Glass in any form
• Oils or salts
• Sage, incense, herbs used for smudging
• Large chains (including wallet chains)
• Metal spikes (including those on apparel i.e. belts, necklaces)
• Laser pens, pointers or similar light device
• Flag poles, or flags
• Inflatable furniture or balls
• Combustible products or materials
• Paints of any kind
• Pens or markers
• Skateboards, roller blades or skates (must be checked at coat check)
• Camelbacks or Bota Bags
• Aerosol Cans
• Animals or pets (please see our Service Animal Policy above)